|Date Posted||January 23, 2021|
Information Technology Jobs in Pakistan
|Career Level||Mid Level|
|Base Salary||Competitive Salary|
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
You will provide support to clients who use Temenos products. This includes clients who are in the Implementing stage or those who are already live on Temenos products.
- Understand the details provided in logged ticket. Validate the completeness of information provided and if required, collect further information from client.
- When identified as a bug, complete the documentation including product analysis of defect clearly indicating reason and resolution of the defect.
- In case of non-defects, close the ticket with sufficient information for the client to be able to understand and appreciate the answer with full satisfaction.
- Contribute to Knowledge base through FAQ’s and HowTo’s.
- Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
Skills & Experience
- 2-4 years strong skills of analysis in problem resolution in C/C++/Java/RDBMS knowledge
- T24 knowledge
- Excellent analytical skills
- Great communications skills (written and verbal)
- Availability to perform onsite analysis of tickets at client places
- You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
- You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
- You will be part of a team that values integrity; we support each other and keep our promises.
- You will be able to work freely, flexibly and true to your authentic self; we champion diversity.
- You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
- You will experience what we call – Temenosity!
We value applications from people from all walks of life; if you are excited to be part of our journey and want to make a real impact, we would love to hear from you!