Support Consultant – T24 Transact

at Temenos
Location Lahore, Pakistan
Date Posted January 23, 2021
Category Information Technology Jobs in Pakistan
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-4 Years
Base Salary Competitive Salary
Street address Lahore

Description

About Temenos

We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.

THE ROLE

You will provide support to clients who use Temenos products. This includes clients who are in the Implementing stage or those who are already live on Temenos products.

Key Responsibilities

  • Understand the details provided in logged ticket. Validate the completeness of information provided and if required, collect further information from client.
  • When identified as a bug, complete the documentation including product analysis of defect clearly indicating reason and resolution of the defect.
  • In case of non-defects, close the ticket with sufficient information for the client to be able to understand and appreciate the answer with full satisfaction.
  • Contribute to Knowledge base through FAQ’s and HowTo’s.
  • Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.

Skills & Experience

  • 2-4 years strong skills of analysis in problem resolution in C/C++/Java/RDBMS knowledge
  • T24 knowledge
  • Excellent analytical skills
  • Great communications skills (written and verbal)
  • Availability to perform onsite analysis of tickets at client places

WHY TEMENOS

  • You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
  • You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
  • You will be part of a team that values integrity; we support each other and keep our promises.
  • You will be able to work freely, flexibly and true to your authentic self; we champion diversity.
  • You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
  • You will experience what we call – Temenosity!

We value applications from people from all walks of life; if you are excited to be part of our journey and want to make a real impact, we would love to hear from you!

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