There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organization and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organization that inspires and become a world-class institution from the region.

Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. Read more about us here and here .

About The Role

Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Supply Associate role is to assist the local Supply Acquisition and Growth team in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of Supply acquisition, Supply health tracking and City Performance.

Key Responsibilities Include

• • Daily, weekly and monthly tracking of supply health KPIs including new captains, available hours, retention, fulfillment, completion, captain earnings, etc
  • Channel expansion and enablement
  • Designing and execution of channel campaigns
  • Conducting captain focus group and recording results to identify and resolve captain pain points
  • Recruiting high-quality Captains and promote Careem and motivate them to continue working with us
  • Formulating of new acquisition targets and ensuring they are met
  • Conducting competitor analysis

Requirements

The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.

• Ability to visualize and interpret data
• Expert in power point and office tools
• Excellent grip on Excel and data tools like SQL
• Ability to get hands-on in a complex operational environment
• Ability to manage multiple tasks and work to tight deadlines
• Confident, outgoing, and with a predisposition to teach others
• Good technical proficiency, literacy skills and a competent computer user
• Ability to effectively trouble shoot problems and work collaboratively within a team environment
• Excellent technical proficiency, literacy skills and a competent computer user
• Experience working within a similar role is highly desirable
• Experience working within the technology industry/start-up environment is highly desirable
• Educated to BS/MS level (or equivalent) within a subject relevant to the position