Relationship Manager | Multan

at Zong CMPak Ltd
Location Multan, Pakistan
Date Posted December 7, 2020
Category Sales & Marketing
Job Type Full-time
Education Requirement Bachelors
Career Level Associate
Experience 2-3 Years
Base Salary Competitive Salary
Street address Multan

Description

Job Purpose:

  • Establish, maintain, and develop the company’s presence in the corporate sector to generate new business and retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction.

Job Responsibilities:

Sales Management:

  • Seeking new business ventures; identifying competitive edge and developing customized solutions for Corporate Sector.
  • Bringing revenue generating customers on board.
  • Generating more sales from the existing clients and ensuring their confidence level remains intact to make them stay on board by giving them quality customer services.
  • Providing required documentation for Customer Waiver Evaluation as per approved C&C policy.
  • Selling and achieving set targets of; Prepaid, Postpaid, Enterprise Solutions, MNP, VAS, Terminals.

New Business Development:

  • Meeting monthly sales targets as approved by management.
  • Exploring and driving new growth venues through an existing client base.
  • Timely identification of problems and duly managing customer service establishments that leads to new referrals and fresh activation.

Revenue:

  • Revenue assurance as per management assigned targets.
  • Taking steps to enhance the existing clientage revenue as well as from prospective clients.

Customer Retention/Churn:

  • To keep a regular track of corporate activation/disconnections along with reasons.
  • Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues while that may cause customer dissatisfaction.

Eligibility Criteria (Education, Knowledge, Experience, and Skills):

Education:

  • Minimum Bachelor's Degree.

Work Experience:

  • At least 2-3 years of relevant experience.

Skills – Generic:

  • Interpersonal Skills
  • Communication Skills
  • Relationship Building
  • Negotiation Skills
  • Leadership Skills
  • Presentation Skills
  • Team Player

Skills – Job Specific:

  • Customer Relationship Management
  • Sales Skills
  • Business Development Skills
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