Quality Assurance Manager

at HBL - Habib Bank Limited
Location Karachi, Pakistan
Date Posted March 2, 2021
Category Banking / Financial Services Jobs in Pakistan
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid Level
Experience Experienced
Base Salary Competitive Salary
Street address Karachi

Description

HBL is looking to hire an Insights and Quality Assurance Manager in Service Quality Function, Karachi who will be responsible for analyzing voice-of-the-customers and frontline experience data to prepare and present meaningful insights on service improvement areas.

Job Details:
• Facilitate design-thinking workshops for multiple products and services across the bank.
• Analyse and conduct mystery shopping calls / visits to identify and observe key patterns and behaviors.
• Prepare monthly presentations for quality council and other relevant ad-hoc projects.
• Collaborate with team members to generate insights from service quality programs.

Location: Karachi

Education: Bachelor’s Degree (Preferably in Anthropology, Sociology, Marketing, Technical Communication)

Experience: 5+ years' relevant experience with hands-on expertise in insights gathering and a demonstrated passion for research

If you are a graduate from HEC recognized institution, visit https://lnkd.in/dYA4z9h

Last Date to Apply: 11th March, 2021

We are an equal opportunity employer & value diversity.

Drop files here browse files ...