Manager Planning & Support -Insurance

at Telenor Microfinance Bank Limited
Location Islamabad, Pakistan
Date Posted February 15, 2021
Category Banking / Financial Services Jobs in Pakistan
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-3 Years
Base Salary Competitive Salary
Street address Islamabad


  • The incumbent is responsible to provide support to all assisted/non-digital channels in order to achieve sales and profitability targets. Also, the incumbent will be expected to explore new channels and continuously enhance end to end customer experience on existing channels in an efficient manner to achieve quality of service goals and consequently growth of insurance revenues.
  • Provide sales planning, operational and back-end support to achieve revenue targets from all non-digital and assisted channels; Call Center, Bank Branches, IVR (Robo Calls), 3rd party / Insurance Sales Officer (ISO), Retail
  • Ensure to provide relevant and productive lead sets to relevant channels on regular basis
  • Review / Audit and continuously Improve end to end customer experience of all non-digital channels
  • Make new business cases for new channels, channel campaigns and incentive structures for partners and retailers
  • Ensure effective channel reporting and MIS maintenance
  • Prepare monthly incentive / channel commissions reports and ensure timely and accurate payment to all recipients
  • Monitor and resolve complaints from relevant channels
  • Provide comprehensive claim services support for all products
  • Work with insurers for reconciling MIS of claims on a periodic basis
  • Assist in providing training for all active insurance products on a periodic basis to partners’ staff, retailers etc to ensure there is no misspelling
  • Responsible for sales reconciliation and closing with Finance on monthly basis
  • Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviours & Values in all aspects of his/her work conduct.
  • Ensure that a culture of risk and compliance management is implemented, and institute performance measures tied to individual risk and compliance responsibilities.
  • Bachelor’s/Master's Degree
  • 3 to 5 years
  • Planning & Organizational skills
  • Proactive operational manager
  • Good Communication and Interpersonal skills
  • Reporting and Analytical Skills
  • Vendor management
  • Project planning and execution
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