Manager Back Office | Engineering NOC – NOMC Department

at Zong CMPak Ltd
Location Islamabad, Pakistan
Date Posted February 1, 2021
Category Engineering
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid Level
Experience Experienced
Base Salary Competitive Salary
Street address Islamabad


Job Responsibilities:

  • Lead NOC Back Office functions in all routine/special activities, tasks, and projects to ensure smooth system operations ensuring data availability and accuracy
  • Ensure reporting from NOC with 100% data authenticity, integrity, and availability
  • Provide special network analysis highlighting issues and remedial suggestions for improvement
  • Manage standardize Indicator system for all engineering domains in OSS System
  • Responsible for sharing data with other departments and 3rd party organizations with required approvals
  • Ensure visibility and highlight issues of network complaints with suggestions for improvement
  • Lead OSS planning, forecast future developments and identify improvement areas as per the feedback received from users and departments
  • Supervise evaluation of OSS support vendors for system maintenance, preventive and corrective actions, delivery of new requirement, and integration work
  • Ensure data availability in the forms of reports or stats in the OSS system (Alarms, configuration, workflows, and Performance data compilation and reconciliation) in routine & on-demand/requirement by other teams and management
  • Lead & manage new projects/requirements/tasks ensuring timely delivery with quality and controlled cost
  • Responsible for centralized RAN configuration 2G/3G/4G, site locking/unlocking on PTA directives & ESP project execution
  • Support in centralized RAN site troubleshooting, new on-air site unlocking & RAN EMS Management
  • Central network performance monitoring and issue resolution for Core Network, TXN, MW, and IP Core domain

Eligibility Criteria (Education, Knowledge, Experience, and Skills):


  • Must have a minimum of Bachelors degree preferably in Engineering (Electrical/Telecom etc.) or any other relevant field.

Work Experience:

  • The candidate should hold a minimum of 4 years of experience in the relevant domain.¬†Experience in the Network Operation domain will be preferred.
  • Expert level understanding of network performance and RAN, Core, TXN, MW and IP Core technology.

Skills Required to Perform the Job:

  • Excellent computer literacy and Project Management skills.
  • Extensive leadership experience and strong team management abilities.
  • Ability to problem-solving under pressure
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