Inbound Customer Service Representative

at At-Desk Pvt Ltd
Location Karachi, Pakistan
Date Posted January 29, 2021
Category Office Management & Administration
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid Level
Experience Experienced
Base Salary Rs35000-Rs40000
Street address Karachi

Description

It's a busy role, a large part of the job involves speaking to customers based in the UK via phone and live Chat.

Job Description

• Perform tasks to support the customer services department in the UK.
• Managing inbound and outbound calls.
• Following various communication scripts when speaking to a caller.
• Customer engagement through voice, chat and other corresponding platforms.
• Identifying customer needs, answering questions and providing solutions/alternatives.
• Creating and processing sales orders
• Upselling products and services when possible
• Building sustainable customer relationships;
• Keeping records of all conversations organized
• Building product knowledge
• Improving performance and hit goals.
• Managing customer accounts
• Performing data entry tasks as necessary.

Skills Requirement

• International Call Center Background
• Communication • Skills(Speaking English Frequently and Confidently, Good listening skills)
• Multitasking Ability
• Excellent command of computer and internet.
•Flexible, Adaptable, Creative, Energetic attitude

Night Shift

Timing 8pm - 6 am (10 hour Shift)

Friday to Tuesday (Wednesday and Thursday OFF).

Job Type: Full-time

Salary: Rs35,000.00 to Rs40,000.00 /month

Expected Start Date: 03/02/2021

Job Types: Full-time, Contract

Salary: Rs35,000.00 - Rs40,000.00 per month

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