Job Purpose:

• Grid Manager will be responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development, Cell sites utilization in that particular Grid.

Job Responsibilities:

Sales:

• Concentrate on revenue growth from 3G and 4G sales including handset sales by deploying new smartphone shops and enhance the quality of existing retailers/ smartphone shops;
• To ensure the quality of gross ads, 3G/4G gross add;
• To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid;
• Ensure that timely purchase orders are placed by franchisees to ensure availability of stock at all times.

Customer Services:

• Handle end-to-end complaint management, CSI monitoring, quality assurance and customer experience management at franchise;
• Visibility: coordinate for trade marketing activities regarding brand visibility, BTL activities, trade promotions, market splash, company product visibility, channel awareness, business development, and special events in the territory.

Planning:

• Identify untapped areas in the assigned territory and guide teams to increase retail penetration;
• Guide BDOs in planning sales routes;
• Prepare and submit sales forecast for sims, scratch cards, mini-load & recharge on daily/weekly/monthly/basis for effective sales planning;
• Plan with Regional Sales Head localized sales promos in areas of low sales performance and low network utilization.

Team Management & Supervision:

• Ensure that staff and retailers are fully trained and equipped with company product knowledge;
• To make periodic visits to the market and ensure stock availability in the entire territory;
• To ensure that the channel partners stay abreast with all the developments in terms of SOP’s, discipline, targets and trade promotions.

Merchandising:

• Responsible for availability of POS material at the outlets.

Business Development:

• Coordinate with the Marketing and Channel teams regarding BTL activities, trade promotions, business development, and special events in the grid

Collaboration with Technical Team: 

•  Close collaboration with the technology team in the region for optimum utilization of network resources such as OPEX, Sites Availability, LTE High Utilization & 3G/4G Accessibility.

Eligibility Criteria (Education, Knowledge, Experience, and Skills):

Education:

• Bachelors Degree (at least 16 years of qualification)

Work Experience:

• 3 to 5 years of relevant Sales Experience

Skills – Generic:

• Integrity
• Teamwork
• Adaptability
• Time Management
• Good Presentation Skills
• Interpersonal Skills

Skills – Job Specific:

• Sales Knowledge
• Business Acumen
• Interpersonal Skills
• Negotiation Skills
• Computer-specific skills