Customer Services Officer

at Habib Bank Limited
Location Multiple Cities, Pakistan
Date Posted May 14, 2019
Category Banking & Financial Services
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-4 Years
Base Salary Competitive Salary
Street address Multiple Cities


HBL is looking to hire Customer Services Officer across multiple locations in Pakistan to maintain and provide exceptional service levels through seamless customer facilitation & branch up-keep.

Job Role:
• Customer service and complaint management
• Build customer association and loyalty
• Provide customer experiences through proactive facilitation and problem resolution
• Ensure increase of Alternative Distribution channel usage
• Facilitate in achieving excellent results in Mystery Shopping and Service KPIs.
• Responsible for branch and ATM upkeep, ambiance and branding
• Maintain logs of complaint/service requests received
• Conflict resolution & stakeholder management
• Reporting maintenance related issues to the Branch Manager and Service Quality department

Minimum Experience: 2 - 3 years of customer service experience preferably in branches. Fresh graduates are also encouraged to apply

Location: Faisalabad, Sargodha, Sialkot, Mardan, Peshawar, Hyderabad, Sukkur, Gujranwala, Gujrat, Bahawalpur, Multan, Sahiwal & Quetta

If you are a graduate from an HEC recognized institution, visit

Last Date to Apply: 23rd May, 2019

We are an equal opportunity employer &;amp;;amp; value diversity.

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