Customer Service Officer – Sukkur Region

at Habib Bank Limited
Location Sukkur, Pakistan
Date Posted January 17, 2021
Category Banking / Financial Services Jobs in Pakistan
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-3 Years
Base Salary Competitive Salary
Street address Sukkur


Customer Service Officer - Sukkur Region 


Job purpose:

Position HBL as leaders in customer experience by maintaining exceptional service levels through seamless customers facilitation and branch up keep.



Customer service and complaint management


  • Provide preferential customer experiences through proactive facilitation and problem resolution at branch level
  • Manage and supervise customer footfall and referrals at branch counters, RM desks, drop boxes, helpline and suggestions/comments boxes to aid customer experience and assist end to end issue resolution.
  • Build customer association and loyalty through KYC meet and greet initiatives serving as the ‘face of service’ for HBL
  • Manage customer traffic and ensure increase of Alternative Distribution channel usage
  • Ensure and facilitate in achieving excellent results in Mystery Shopping and Service KPIs.
  • Responsible for branch and ATM up keep, ambiance, cleanliness and branding in collaboration with the related departments


Conflict resolution & stakeholder management


  • Guide and persuade staff to maintain a friendly yet a professional environment and pacify irate customers


Operational execution & inventory management

·         Reporting maintenance related issues to the Branch Manager and Service Quality department

·         Check the merchandising and display material at the beginning and end of the day





Minimum qualifications

  • Minimum graduate preferably in business discipline


Minimum experience:

  • 2-3 years of branch banking experience


Primary Location

: PK-SD-Sukkur

Work Locations


7023-Regional Headquarter Sukkur 
RHQ - Military Road  
Function: Global Operations
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