|Date Posted||January 17, 2021|
Banking / Financial Services Jobs in Pakistan
|Career Level||Mid Level|
|Base Salary||Competitive Salary|
Position HBL as leaders in customer experience by maintaining exceptional service levels through seamless customers facilitation and branch up keep.
Customer service and complaint management
- Provide preferential customer experiences through proactive facilitation and problem resolution at branch level
- Manage and supervise customer footfall and referrals at branch counters, RM desks, drop boxes, helpline and suggestions/comments boxes to aid customer experience and assist end to end issue resolution.
- Build customer association and loyalty through KYC meet and greet initiatives serving as the ‘face of service’ for HBL
- Manage customer traffic and ensure increase of Alternative Distribution channel usage
- Ensure and facilitate in achieving excellent results in Mystery Shopping and Service KPIs.
- Responsible for branch and ATM up keep, ambiance, cleanliness and branding in collaboration with the related departments
Conflict resolution & stakeholder management
- Guide and persuade staff to maintain a friendly yet a professional environment and pacify irate customers
Operational execution & inventory management
· Reporting maintenance related issues to the Branch Manager and Service Quality department
· Check the merchandising and display material at the beginning and end of the day
- Minimum graduate preferably in business discipline
- 2-3 years of branch banking experience