Customer Engagement Head

at Novo Nordisk
Location Karachi, Pakistan
Date Posted February 10, 2021
Category Pharmaceutical
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid-Senior level
Experience Experienced
Base Salary Competitive Salary
Street address Karachi


Customer Engagement Head job at Novo Nordisk

Location: Karachi, Pakistan

If your dream is to help close to 400 million people worldwide by taking part in driving the world’s leading diabetes product portfolio, we have a newly created position which will be of interest to you.

Novo Nordisk is a global healthcare company with more than 95 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders and other serious chronic diseases.

Headquartered in Denmark, Novo Nordisk employs over 43,000 people in 80 countries, and markets its products in more than 170 countries.

Novo Nordisk in Pakistan, a leader in diabetes care, is working closely with the stakeholders together with 260 plus engaged colleagues acr the country. Changing Diabetes is Novo Nordisk’s response to the global diabetes challenge. In Novo Nordisk, we have a clear purpose. It is to defeat diabetes, obesity, and other serious chronic diseases, globally and in Pakistan.

We believe we have a great working culture and a clear purpose to defeat diabetes and obesity in everything we do. We are looking for a progressive commercial professional with a can-do attitude. This position is an excellent opportunity to work with an industry leader that is constantly breaking new ground.

So, if you strive for excellence like we do, and have a clear patient-centric mindset, then we’re looking forward to talking to you and potentially you will have a life changing career in Novo Nordisk.

About The Department

Customer Engagement Unit within Novo Nordisk Pakistan, that provides you with the opportunity to drive overall Customer Engagement strategy and programs to effectively engage with HCPs. The team consists of highly motivated Commercial Excellence, Business Analyst, & Event Unit personnel who are passionate about improving the lives of patients with diabetes.

You will be part of the Management Team and report to the Vice President & General Manager of Pakistan.

The position

The Customer Engagement Head will drive the overall affiliate Customer Engagement strategy and the programs that enhance our overall Customer engagement & experience designed to ensure we effectively engage with HCPs. The Customer Engagement Head is expected to have a cross-functional view (Sales/ Marketing/ Commercial effectiveness, CRM) and to act as a central franchise and company champion at all times.
This role will be driving continuous digital innovations throughout the commercial organization. Furthermore, (s)he will identify, design, and execute integrated data analytics to develop new insights & meaningful recommendations, and influence Line of Business at all levels to incorporate in decision making, such as Business Unit’s marketing and sales strategy and tactics. The Customer Engagement Head is also required to drive optimal usage of CRM (which among others include maintaining detailed knowledge of all aspects of projects linked to CRM, establishing ways to leverage and/ or improve usage of CRM, and recommending the use of CRM and data to improve customer experience).

This role will also be responsible for coordinating with the APAC Commercial Affairs and Strategy team as well as working on a cross functional basis at a local level ensuring that all stakeholder/ customer needs and perspectives are considered, ensuring that local plans & tactics are prioritised to achieve desired goal.

The position holder complies with Novo Nordisk principles and local legislation and regulations defending company interests. Nevertheless as a requirement of the business ethics; defending the confidentiality of company’s as well as patients’ secrets, business plans, ideas and strategies against the third parties.

Assigned responsibilities related to position requires travel and flexible working hours as the activities are executed in accordance with the stakeholders’/ company’s’ available places, times and the timelines of meetings.


You are expected to have a minimum bachelor’s degree or equivalent, in business administration or relevant. Minimum of 10 years of Sales & Marketing Management experience with at least 5 years of people management experience. Must have multi-channel/ digital customer engagement experience at local level, with proven success track record in pharmaceutical industry (or as service provider to the industry). Good experience in design and delivery of multi-channel/ digital tactics, including agency management with operational experience of digital marketing programs and campaigns.

You are bold in decision making, accountable and not afraid of making mistakes. Drive empowerment and communicate with and impact. Able to influence, challenge others and speak up.

You have good business acumen with a global vision and strategic thinking along with proven leadership style.

Excellent proficiency in English both written and spoken.

Working at Novo Nordisk

At Novo Nordisk, we strive for excellence. You share the same passion and commitment as our employees in our journey to make a difference to patients’ lives. In exchange, we offer you the chance of a lifetime to work with extraordinary talent and benefit from unmatched opportunities for professional and personal development.


Kindly send your CV online (click on Apply and follow the instructions).


Please send your CV through the system latest by 24 February 2021.

Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronic diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.

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