Business Analyst (QA)

at Clary Business Machines
Location Islamabad, Pakistan
Date Posted February 12, 2021
Category Information Technology Jobs in Pakistan
Job Type Full-time
Education Requirement Bachelors/Masters
Career Level Mid Level
Experience Experienced
Base Salary Competitive Salary
Street address Islamabad

Description

Company Overview:

Clary Business Machines is an American online retail store which is growing rapidly. We need people who take ownership of their work and do more than what the job description says. Our work is never limited to the daily tasks, we constantly look for avenues to cut costs and grow our business. At CBM, the learning and growth is swift. People who come to work for us will be leading their respective department within the year. If you are not a self-starter, this job is not for you.

 

Location: Islamabad

Timing: 5:00 pm – 2:00 am

 

Job Brief:

We are looking for a Business Analyst with a focus on Quality Assurance who will be responsible for assessing the sales & marketing processes. You will be monitoring inbound/outbound calls, website chat, emails, the technical accuracy, efficiency, customer service performance, and conformity to company/ department policies. You will not only monitor processes but will also assist in business reporting, projections and sales forecasting.

Responsibilities:

  • Communicate quantitative and qualitative Sales & Marketing performance statistics.
  • Design matrix to calculate response time, communication accuracy and customer satisfaction at team/individual level.
  • Cultivate client relationships to foster growth and cross selling opportunities.
  • Update procedures and scripts based on customer behavior and changing business needs.
  • Document business needs and necessary changes for revenue growth.
  • Create informative and actionable reporting for sales projections and forecasts.

 

Qualities We Look For:

  • Bachelor’s degree in Management Sciences or related field.
  • 0 - 1 years of relevant experience.
  • Proficiency in SQL and BI tools (PowerBI, Tableau) is a plus.
  • Organized and very detail-oriented approach towards data recording.
  • Excellent problem solving and business communication (written & spoken) skills.
  • Ability to work collaboratively in a highly-matrixed environment.

Send your resume at careers@clarybusinessmachines.com with your name and job post in the subject e.g. "Full Name - Business Analyst (QA)"

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