WHO WE ARE

PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.

PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.

RESPONSIBILITIES

• Primarily responsible for 24/7 application support including application monitoring, deployments, and configurational changes in Operational Support System
• In-depth knowledge of Business Support System & Operational Support System platforms especially Provisioning platform
• Incident management within targeted SLA/OLA
• Ensuring Service Request Fulfillment according to KPI
• Order management/User management/Account management process
• Liaison with vendor for Root Cause Analysis’ on System operational issues
• Analyzing new Business requirement and performing end-to-end testing
• Enabling L1 support team to cater with new changes implemented in applications/processes
• Provide guidance and advice for all technical aspects of the system implementation

 ELIGIBILITY CRITERIA:

Qualification:

• Bachelors in IT/Computer Science/Electronics

Experience:

• At least 1 year experience in Business Support System & Operational Support System applications or relevant field

Required Skills:

• Good communication & team management skills